15346 Bonanza Rd., Unit D
Victorville, CA 92392
ph: 760-241-4500
fax: 760-955-4800
info
Effective as of 1/1/08
Stock (OEM-spec'd) complete (Long Block) engines assembled by Thunder Works are covered for twelve (12) months (calendar days, starting from date of invoice).
EXCLUSIONS:
Thunder Works does not warranty Racing, High Performance (non-OEM) Street, Marine, Off-road, or Modified applications. Thunder Works cannot and does not cover combinations that rate as experimental.
Special Note: Thunder Works NO LONGER warranties marine engines, 'stock' or not. Engines used in boats were originally designed for automotive applications and therefore are being used in a non-OEM capacity.
a) Thunder Works will NOT pay another business or individual to perform work or supply parts to cover our warranty without our having approved such, PRIOR to anything being done.
b) This warranty does NOT cover problems caused by improper installation, break-in, or tuning.
c) Any engine involved in an accident will NOT be warranted on labor or parts. This applies to any and all supposed pre-existing conditions, part issues, etc. Accidents void all warranties.
In case of an issue covered by warranty, Thunder Works will NOT reimburse you for a rental car, pay for your ‘ruined’ vacation or cover anything else you think you’re owed.
In doing business with Thunder Works, you agree to settle any unresolved disputes by arbitration. Arbitration will be binding on all parties and will be used to finalize all disputes with no further litigation. If a customer truly feels he/she has a valid dispute that Thunder Works can’t/won’t/doesn’t fix, arbitration is the fastest, fairest, and most logical way to FULLY resolve things.
Thunder Works'
Last Word
Having said all the mandatory stuff, here’s reality: If you have issues with a job we did, covered by warranty or not, come talk to us. We don’t mean ‘come in the door shouting’ or with an attitude ready to fight. We mean TALK. Be HONEST, be reasonable, and realize that we DO know things happen. Here’s a great tip for doing business with us: honesty goes a long, LONG ways. Be honest, 'fess up to what REALLY happened and see where it gets you. Chances are you'll be pleasantly surprised.
In the more than ten years’ of running this business (and pushing 30 years of working in this industry), we’ve found that 99% of our customers are good, reasonable people who we truly enjoy doing business with. And who must enjoy doing business with us as they come back again and again.
To those people: welcome to Thunder Works! We look forward to fulfilling all your horsepower needs.15346 Bonanza Rd., Unit D
Victorville, CA 92392
ph: 760-241-4500
fax: 760-955-4800
info